Frequently Asked Questions
Orders and Shipping
How long will my order take to arrive?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Do you ship internationally?
No, we only ship to the US at this time.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of purchase for unworn, undamaged items with original tags attached.
How do I start a return or exchange?
Contact us at hello@tembocollection.com to begin the process.
Who covers the return shipping costs?
Customers are responsible for return shipping fees unless the item is defective or incorrect.
Product Information
What materials are used in your products?
We use high-quality, sustainable materials such as organic cotton, recycled materials, and ethically sourced fabrics.
Conservation Impact
How does my purchase contribute to wildlife conservation?
Up to 30% of profits are donated to conservation organizations like WildAid and Ol Pejeta, and Tsavo Trust.
Other Questions
Do you offer gift cards?
Yes! Digital gift cards are available.
How can I contact you with a question?
Visit our contact page or email us at hello@tembocollection.com
Still Have Questions?
If you didn’t find the answer you were looking for, our team is here to help